That in meeting the needs of creating a skilled workforce for the health and social development sectors in South Africa, and all others who use our services, everything we do, consistently, must be high quality, within Ethical boundaries. This commitment extends to everything we do to bring our services to the people who use them.
| Services | Turn Around Time |
|---|---|
| Telephone enquiries attended to | 48 hours |
| Respond to written correspondence (mail, email and fax) | 48 hours |
| Notification to conduct site visits/validation, monitoring, etc. | 5 days |
| Acknowledgement of receipt for any documentation submitted | 48 hours |
| Accreditation of service provider | 180 days |
| Re-accreditation of service provider | 12 weeks |
| Registration of assessors and moderators | 8 weeks |
| Re-registration of assessors and moderators | 6 weeks |
| Issuing of certificates for learners after all requirements fulfilled/met | 4 weeks |
| Registration of learners on HWSETA system by training providers | Before commencement of training |
| Feedback report after validation, verification, site visits | 7 working days after visit |
| Intake of new learners | January and June/July |
| Submission of learning material/training material – including extension of scope | January 7 to 31, July 1 to 30 (4 months) |
| Appeals lodged with HWSETA | 2 weeks after decision |
