Elfrieda Tyrer

Postponement: October 2018 EISA

Postponement: October 2018 EISA

Dear Stakeholders

The HWSETA hereby informs you that the date for the 18 October 2018 EISA is postponed to 15 November 2018. In the interim, SDP’s, RTC’s and accredited assessment centres are urged to submit File 1 and 2 directly to the QCTO, to jansevanrensburg.A@qcto.org.za not later than 10 August 2018 and receive confirmation. No late submission will be accepted which means learners will write in the following EISA.

The SDP’s, RTC’s and accredited assessment centres should note the following:

  1. The date for the EISA in 2019 is 14 March 2019
  2. Learner information must be loaded 21 days after registration of learners.
  3. No learners will be allowed to write if learner information has not been correctly uploaded and verified by the QCTO within the stipulated period.
  4. Learners who are rewriting are allowed to write for a maximum of two EISAs.
  5. Failure to pass for the second opportunity learners will be required to re-register for training
  6. Certificates will only be issued once and if it is lost an amount of R250 .00 for re-issue will be charged

Please click here to view official postponement notice: Postponement October 2018 EISA

New HWSETA Helpdesk Portal

An HWSETA helpdesk portal has been introduced to provide the best service delivery possible to all our relevant stakeholders.

The previous method of sending emails to erp@hwseta.org.za will no longer be used and has been replaced.

Click here to view the new portal.

To ensure an excellent stakeholder service experience, it is essential that you supply the required information as detailed below when logging in a ticket for assistance.

Issue/Query Details

  1. Summary – A brief one line overview of your issue or query.
  2. Description – A detailed description of the issue or query. Being as descriptive as possible assists the customer service team in identifying and resolving your issue or query as soon as possible.

Your Details

  1. Location – The location/province where you wish to log your issue/query.
  2. Stakeholder Type –  Specifying the type of stakeholder you are, assists the customer service team in assigning the ticket to the correct person to resolve your issue or query as soon as possible.
  3. ID – HWSETA Accreditation Number to be supplied if you are an assessor, moderator or provider. SDL number to be supplied if you are an organisation. South African ID/Passport Number to be supplied if you are an SDF or any other stakeholder.
  4. E-mail Address – Please supply the email address of the person experiencing an issue or raising a query.
  5. Contact Number – Please supply the contact number of the person experiencing an issue or raising a query.

 

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